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Novaximus
Rant: Customer Check Out Lines


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Saturday June 4, 2005 10:28 AM
Bill Mahr, my hero, made a good point recently.

"Why the hell do I have to swipe my own card and hit half a dozen little buttons to approve my purchase? I'm not the one working behind the counter. Isn't that why we have cashiers?"

Does this bother anyone else? It sure as hell bothers me. It's a hassle which I'd rather not deal with.

Tassana, surely you've got something to say about this?

-----

I couldn't beleive the amount of litter I was handed today from purchasing a singular movie at Best Buy. For a 10 dollar purchase (Monty Python's "Life of Brian") I had been given a receipt that holds the envy of Oz's yellow brick road.




Notice there's no end to it? If I held the camera any further away, it'd just blurr into an unidentifiable white strip. Now that's more paper then even Martha Stewart would know what to do with.

Maybe I was the lucky millionth customer and this was a very cheap ticker tape parade in my honor. Or perhaps I'm on candid camera and this is some sort of elaborate ploy to get a rise out of me. I glimpse quizically at the cashier, he glimpses back. Rinse repeat and what seemed like 10 minutes later I was finally rewarded with the mighty scroll of Best Buy's mantra.

It immediately became clear to me that this scroll must be important. That my itty bitty 10 dollar purchase was only a small cog in the gigantic wheel of what we know as Best Buy.

Upon further inspection of this scroll I noticed 3/4 of it dealt with a contest. Yeah, it was a bit dissapointing. Even good ole' Captin Crunch put more pizzaz into his gimmicks. I've new found respect for the captin.

Instead it appeared that Best Buy was doing what they could to display that "yes" they have a contest, while saying "No" we really don't want you to participate.

With nothing up their sleeves, no rabbit in their hat and no creepy little side kick kid to swipe my watch as I'm misdirected by the immense mecca scroll of best buy, they've magically made my will of entry DISSAPEAR. Poof.
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± Sometimes to become great one must become small ±
 Message #271236
Nightmarish
RE: Rant: Customer Check Out Lines

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Saturday June 4, 2005 11:59 AM
I feel your pain


QUOTED  (Monty Python's "Life of Brian")


Btw, how can u stand Monty Python? I never could understand their humor, but I guess that's not the point of the post...


QUOTED  "Why the hell do I have to swipe my own card and hit half a dozen little buttons to approve my purchase? I'm not the one working behind the counter. Isn't that why we have cashiers?"

Does this bother anyone else? It sure as hell bothers me. It's a hassle which I'd rather not deal with.



You should hand them your card and tell them to do it, and if they refused we could stage protests and maybe even raise an army of anti-cashier-robot-nazis.



[[Edited by Nightmarish on Saturday June 4, 2005 12:00 PM]]
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 Message #271245 - This was a reply to message #271236
lonewolfe619
RE: Rant: Customer Check Out Lines


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Saturday June 4, 2005 12:25 PM
QUOTED  Does this bother anyone else? It sure as hell bothers me. It's a hassle which I'd rather not deal with.


Yeah, it is a bother. It's supposed to be more convenient, but half the time, especially with smaller amounts, it's just a hassle. (Side-note, I'm tired of getting behind people that buy a newspaper with a credit card) If we are really supposed to be working toward a moneyless society, purly speculation, they need another way to do it. I don't have one, but if Exxon/Mobil's speed pass really works the way I think it does, that would be a much better route to take.


QUOTED  I couldn't beleive the amount of litter I was handed today from purchasing a singular movie at Best Buy. For a 10 dollar purchase


It is getting ridiculous any more, isn't it. One would think that there would be a major environmentalist up rising or something. It's such a waste to tell you something you already know. Receipts could at least be made useful. Something like 'Bring tem back and get ten percent off.' Anything to make it worth while.


QUOTED  It immediately became clear to me that this scroll must be important.


I'd have it tested for magical potential. You never know.


QUOTED  Upon further inspection of this scroll I noticed 3/4 of it dealt with a contest.


Wouldn't a poster or sign have been more efficient? Then you would know about a contest with out having to buy something. And if it were outside the store even, it would give you a reason to go in and buy something.
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BOOOO! Did I scare you?
 Message #271246 - This was a reply to message #271236
Shallandra
RE: Rant: Customer Check Out Lines


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Saturday June 4, 2005 1:04 PM
QUOTED 
QUOTED  (Monty Python's "Life of Brian")


Btw, how can u stand Monty Python? I never could understand their humor, but I guess that's not the point of the post...


Yeah, it's not the point of the post - but I gotta say something anyway. British humor does take some getting used to - but once you're able to get in their mindset, this stuff is pretty darn funny. I have a copy of Life of Brian - and sometimes I watch it and think "meh" and other times I watch it and laugh myself silly. "Blessed are the cheesemakers??"

As a general rule - I find it annoying to stand in a long check-out line, then have the checker (and the person behind me) look at everything I've bought. I do my grocery shopping at one of those Wal-Mart Neighborhood Market stores...and usually I just use the self-checkout lanes to avoid the whole 'cashier encounter.' Then I bag my own stuff, don't have to talk to anyone, and get on out of the store.

Oh and Petsmart is NOTORIOUS for giving out those huge receipts with a gazillion coupons on them - of course, they're always for something I'd never use!
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 Message #271255 - This was a reply to message #271245
Damien
RE: Rant: Customer Check Out Lines


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Saturday June 4, 2005 2:54 PM
Life of Brian? Not their best.. but still pretty funny.


I actually refuse to swipe my own card, anywhere. I'll put in my pin number and hit 'okay' to approve the use of my card. That's it. Anywhere that tries to get me to swipe my own card gets an ear-full of "you know, you're getting PAID to do this, so do it."


As far as the litter.. yes.. it's ludicrous. It's bordering on asinine how much paper you get back for a single, small-purchase receipt. Even if there's no contest on it - you'll still get a 6 paragraph breakdown of your purchase.

Look people.. this is all that needs to be on a receipt:

Store name: Store Number
Address
Time of Day
Item: Price (repeated as necessary)
Total (payment type)

That's it.

Anything else is just a waste of paper.
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 Message #271272 - This was a reply to message #271255
tassanaburrfoot
RE: Rant: Customer Check Out Lines


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Saturday June 4, 2005 4:39 PM
QUOTED  Tassana, surely you've got something to say about this?

Well, you know me. Can't go without saying anything.
QUOTED  "Why the hell do I have to swipe my own card and hit half a dozen little buttons to approve my purchase? I'm not the one working behind the counter. Isn't that why we have cashiers?"

Does this bother anyone else? It sure as hell bothers me. It's a hassle which I'd rather not deal with.

Yes, and the "real world" calls it "progress." <~~sarcasm
QUOTED  Notice there's no end to it? If I held the camera any further away, it'd just blurr into an unidentifiable white strip. Now that's more paper then even Martha Stewart would know what to do with.

Maybe I was the lucky millionth customer and this was a very cheap ticker tape parade in my honor. Or perhaps I'm on candid camera and this is some sort of elaborate ploy to get a rise out of me. I glimpse quizically at the cashier, he glimpses back. Rinse repeat and what seemed like 10 minutes later I was finally rewarded with the mighty scroll of Best Buy's mantra.

It immediately became clear to me that this scroll must be important. That my itty bitty 10 dollar purchase was only a small cog in the gigantic wheel of what we know as Best Buy.

Upon further inspection of this scroll I noticed 3/4 of it dealt with a contest. Yeah, it was a bit dissapointing. Even good ole' Captin Crunch put more pizzaz into his gimmicks. I've new found respect for the captin.

Instead it appeared that Best Buy was doing what they could to display that "yes" they have a contest, while saying "No" we really don't want you to participate.

With nothing up their sleeves, no rabbit in their hat and no creepy little side kick kid to swipe my watch as I'm misdirected by the immense mecca scroll of best buy, they've magically made my will of entry DISSAPEAR. Poof.

Thank the gods Sam's Club doesn't have this problem. Our receipts are simple.

Our logo
Our address
Our phone number
Date, time, receipt number, store number, register number, cashier number
Member number
Member name
Items of purchase
Subtotal
Taxes
Total
Payment type, amount paid
Change
Member return barcode
Number of items purchased
date, time, receipt number, store number, register number, cashier number


That's it. It seems like a hell of a lot, but it's really not. The receipt is about a third of the half receipt you just showed us.... for one item. Course, the more items you have, the longer receipt you'll have.

QUOTED  I actually refuse to swipe my own card, anywhere. I'll put in my pin number and hit 'okay' to approve the use of my card. That's it. Anywhere that tries to get me to swipe my own card gets an ear-full of "you know, you're getting PAID to do this, so do it."

See, if a member wants me to swipe their card, I'll swipe it. But with the debit machines, it's annoying to do that because the counter actually comes up to my chest, so I have to reach and stand on my tippy toes to get to the debit machine.

Otherwise, I'll let them swipe it.

What annoys ~me~ is the fact that the debit machine now doubles as a credit machine! And then we get yelled at for credit fraud! I mean, honestly. And if we ask the member for their credit card, they think we are trying to rob them or some shit.

I know they are trying to make it "simpler" for people, but it seems to me that they are just making it easier for identity thieves.
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 Message #271312 - This was a reply to message #271236
Damien
RE: Rant: Customer Check Out Lines


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Saturday June 4, 2005 5:00 PM
You know.. at the very least the cashier should have the option to not print a receipt. Why waste the paper if the person is just going to throw it out?

Most people don't keep their receipts. I don't. I never bring things back. But yet, no matter what I say.. they have to give me a receipt. It's lame.
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 Message #271314 - This was a reply to message #271312
Alanded
RE: Rant: Customer Check Out Lines

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Saturday June 4, 2005 8:33 PM
QUOTED  Btw, how can u stand Monty Python? I never could understand their humor, but I guess that's not the point of the post...



How could you not DIG monthy python?


Me, I've neve had this swipe card problem. I pay cash where ever I go.
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 Message #271407 - This was a reply to message #271245
Novaximus
RE: Rant: Customer Check Out Lines


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Saturday June 4, 2005 8:45 PM
I noticed a few of you had perked some interest about "The Life of Brian" movie. I would like nothing more then to tell you that my intentions for buying this work of art was a means as a tool for expanding my philsophical views and a better grasp on cultural understanding.

No, the truth of the matter is I had a hang up on the "Bright Side of Life" song. The day was glum, my mood grey, and the zen this particular bit had to offer was the perfect capper to round it all off.
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± Sometimes to become great one must become small ±
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Greylen_Judeth
RE: Rant: Customer Check Out Lines

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Saturday June 4, 2005 8:51 PM
Well I can see that point. At tops, where I work. I have to haul around each and every receipt of every percase I made that day. Or I could have some problems with security. But each time I use taht damned bonus card I get ticker tape from hell, thing somtimes spans up to my elbo from my hand, and that only applies to one drink!!!! There is a reason I have to wear cargo pants when I go to work. And receipts are one of the reasons. I have so much stuff in each pocket it sometimes makes it hard for me to move.

But for the thing with the card. Where you have to swipe it. That is so that the casheirs do not steal your number, it is a security issue for the people. I wish it was like Alaska still. Nice receipts that would be short and to the point. The logo was a watermark and the date and time at the bottom, the store at the top. the over all receipt for about 5-10 items was maybe3 1/2 - 4 inches long... and they would sweep the card for you as you put your pin number in. Simplicity is what we need not this overly ellaborate way to avoid lawsuits for bad goods.
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